What is the Partner/Agent Portal?
Our dedicated online portal makes it easier for our approved recruitment partners and agents to manage their students' applications. Within the portal you will be able to:
- Submit new applications.
- Manage submitted applications.
- Upload supporting documents.
- Contact Admissions.
- Track decisions.
- Accept offers on behalf of your applicants.
We have a comprehensive guide for users, which takes you through all of the functional areas in detail:
Partner/Agent Portal User Guide
Don't yet have access? Contact us for more information – recruitmentagents@cranfield.ac.uk.
Data protection best practice
Please pay careful attention to the below best practice advice from our GDPR team:
- Check to make sure you are providing information and documents for the correct applicant when submitting an application, or uploading documents post submission.
- Providing information or documents for a different applicant will mean that the application will be delayed, Cranfield could see data it shouldn’t see, and the applicant may see someone else’s information and documents, which could lead to identity theft.
- Make sure the information in an application is accurate, incorrect information could mean the application is delayed or lost.
- Do not share passwords or login details within your agency. This shows poor management in the agency and prevents tracing of errors to specific users.
- Ensure all IT services and systems are supported, fully-patched and running the latest versions of software, and that access is protected by multi-factor authentication (where possible).
We continue to want to work closely with you to ensure that we all understand our responsibilities and protect the interests of our students. If you have any questions about processing personal data contact your Cranfield International Representative or gdpr@cranfield.ac.uk.
Frequently asked questions
We've put together some answers to the questions we are asked most often, but if you have a specific question not covered here then get in contact with us.
Who can access the portal?
The portal is exclusively available to authorised agents partnered with SWAG合集. Agents must have valid login credentials to access the portal.
How can I request access to the portal?
To request access, contact SWAG合集 at recruitmentagents@cranfield.ac.uk. Your agent agreement status will be verified, and you'll be sent an access request form to complete.
How do I log in to the portal?
Visit and enter your Username and Password.
If it’s your first-time logging in the initial password is your date of birth in DD/MM/YYYY format. You will be asked to create a new password once you have logged in.
Can I share my login details with my team members?
No, sharing login credentials is prohibited. Each team member must have their own individual account with a unique email address associated with it.
Can I edit or update an application after submission through the portal?
Applications cannot be edited post-submission. Contact admissions for critical updates or to provide any additional information.
You can contact Admissions directly in the portal and you’ll find this feature in the My Submitted Applications section of the portal, there is a Contact Admissions button once you retrieve the list of applications.
Can I communicate with the admissions team through the portal?
Yes, the portal includes a feature to send messages directly to Admissions.
You’ll find this feature in the My Submitted Applications section of the portal, there is a Contact Admissions button once you retrieve the list of applications.
Using this feature you can also upload documents for Admissions to review.
How can I submit additional documents for an application that has already been submitted?
You can submit documents on behalf of an applicant in two ways:
- Proxy Portal login: You can access this from the My Submitted Applications section of the portal, while logged in on the applicant’s behalf you can see their Applicant Portal and the documents outstanding for them. Here you can upload these specific documents on their behalf.
- Contact Admissions feature: Also form the My Submitted Applications section you will see the Contact Admissions button. This allows you to send a message and uploaded documents directly to Admissions.
Can I track the status of multiple applications for different students in the portal?
Yes, you will be able to see all applications you have submitted in the portal under your own account.
Additionally, if you have Manager level access you can view and manage applications across your agency.
Who should I contact if I encounter technical issues with portal?
You can report any issues you experience via our . Please provide as much detail as possible to help us identify and resolve the issue for you.
We may ask you to provide additional information and screenshots and may need to pass your request to our dedicated IT team for resolution.
What should I do if I cannot login or I see "Invalid login"?
If you encounter an "Invalid login" message when attempting to access the portal, there are a few steps you can take to resolve the issue:
- Double-check your login details: Ensure that you have entered the correct Username and Password. Your password is case sensitive, so do pay attention to any capitalization or special characters. Note that you only have 3 unsuccessful attempts before your account will be locked. If this happens, contact us using our .
- Reset your password: If you suspect that you may have forgotten your password or entered it incorrectly, look for the Agent ID: Forgotten Password? button. Follow the instructions provided to reset your password, you will be asked for your date of birth and answers to your security questions, then try logging in again.
- Contact us: If the issue persists even after confirming your login credentials and attempting to resetting your password, you can contact us using our . We will review the details you provide and your account status, we may ask you to provide additional information and screenshots, and in some cases may need to pass your request to our dedicated IT team for resolution.
Always follow any instructions provided by SWAG合集 to manage your password and to ensure uninterrupted access to the portal.
